At JCREWFACTORY.COM we offer deals you've found only in our stores - until now. Now those daily discoveries and satisfying steals are available around the clock. We have a team dedicated to creating fun, easy-to-wear pieces exclusively for factory. No outtakes, no leftovers. Just more of what you love for less.
Special Terms: Customer reward will not be earned on purchases of J.Crew Factory Gift Cards. Purchases made offline are not eligible for rewards.
Shipping Policy We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. We offer free economy and discounted standard shipping on qualifying orders of $100 or more. Economy orders will be shipped by UPS SurePost and may be delivered by the U.S. Postal Service (USPS) or UPS. Standard, expedited, overnight and Saturday orders will be shipped and delivered by UPS. An order may be shipped with a higher service tier to meet the original delivery expectations at no additional charge. Shipping charges are per address. Orders that qualify for free shipping will receive free shipping for all addresses.
Tax Policy Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA and WI. For purchases made in Canada, we collect duty and taxes where applicable.
Payment Policy We accept Visa, MasterCard, American Express, Discover, JCB, PayPal and MasterPass. We also accept J.Crew gift cards online.
Return Policy J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online or ordered in stores for delivery to a U.S. address for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
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The Website includes links to the websites of third party
merchants. Mall Premier is not responsible for these sites,
nor for any goods, information or services supplied through
or in connection with them. Use of, purchases on, and any
personal data you give to those sites will be subject to
the merchant's own Terms and Conditions, which you should
also read carefully. Please note that by making a purchase
with this third party, you agree that we may be passed
information relating to your purchase which you provide as
part of your transaction, which we will hold and use in
accordance with our Policy on Privacy and Data Protection.
Content of any store advert or coupons displayed on this
website (and its compliance with any applicable rule, law
or regulation) is the sole responsibility of the store. For
information on how we use your data and important
Do I have to sign up to use the Club Premier Toolbar?
Yes, you need to be a registered member of Club Premier to download and use the Club Premier Toolbar.
Does it cost me anything?
No, it is completely Free! That's the beauty of it, we actually pay you. You will earn on all qualifying purchases at the over 800 participating merchants in the program. You can also get added savings by using coupons listed for the retailers.
Do I have to shop through the Club Premier site?
If you have the Club Premier Toolbar installed, you can use it to make sure you are accessing on the deals instead of starting at Club Premier eStore. Look for the Club Premier Toolbar icon in the upper left corner when you visit your favorite retailers' websites. If you see the icon, open the toolbar and click the partner logo to activate tracking and make sure you are earning on qualifying purchases through the merchant.
What browsers are supported?
You can download the Club Premier Toolbar for the most popular browsers (Internet Explorer, Firefox, Chrome, Safari, Opera). See the install page for a complete list of the browsers/versions we support.
Do you support the Apple operating system?
Yes, the "Club Premier Toolbar" is browser specific so whether you run Firefox (or other browser) on a Mac or Windows machine you can download and install it. It will run the same in both.
How can I check my earnings?
Using the Club Premier Toolbar, you can check your earnings by simply expanding the toolbar. Your earnings-to-date are displayed on the lower right hand side. If you want to see your transaction history in greater detail, check out the My Account page of the site.
How do I add a store to my Favorites list?
Just click the "add this store to my favorites" button in the bar. This will add that merchant to your favorites list shown on the options page. It will also display on your favorites list on the eStore website.
How do I know when I am going to earn?
If you see the Club Premier Toolbar icon when you are on a merchant site, click on the icon to expand the full toolbar. You will see a message that says "Click here" to activate cash back. Once you click that button the Club Premier Toolbar will automatically redirect you through the Club Premier eStore servers and we will be able to track any earnings. The toolbar message will change to "You will now earn X% while you shop" and will be available to show you available coupons for that site as well!
How else can I save when I shop?
You can also use the available coupons for a particular merchant in addition to earning. At the top of the toolbar a pick list will display all coupons available for the particular merchant you are visiting. Select a coupon and Club Premier Toolbar will redirect you to the correct page on the merchant site for that offer, and confirm the offer details and your earnings for any purchases.
How many merchants will the bar work for?
The Club Premier Toolbar will work for all 800+ merchants in the Club Premier eStore program. For a full list of stores in the program, go to the Club Premier eStore website, and click the All Stores tab.
Why am I having trouble with Mall ClubPremier Toolbar and Safari?
We are now using a new Apple Developer License and continue to make improvements to our extension. If
you have a Safari extension with a version lower than 184.108.40.206, you will be required to uninstall the old
version. Go to Safari > Preferences > Extensions, select "Mall ClubPremier Toolbar" and click "Uninstall".
You can then install the latest version from the download page.
1) There are known issues with the Club Premier Toolbar and Safari 5.1.
Solution: If you are a Mac OS X user, you should upgrade to the newest version of Safari.