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My Favorite Stores
When you add stores as "Favorites" they will appear in this list.

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The North Face
Earn Bonus Kmp rewards with any completed purchase. Special terms and conditions may apply.
2 PREMIER POINTS/$1
Was 2 PREMIER POINTS/$1
Region:         Ships to:
The North Face delivers an extensive line of performance apparel, equipment and footwear. We push the boundaries of innovation so that you can push the boundaries of exploration. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners and explorers.
Special Terms: Member rewards are not eligible on purchase & redemption of gift cards and e-gift cards. Purchases made offline are not eligible for rewards.
The North Face Offers
Performance apparel, equipment and footwear

Shipping Policy
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s). Delivery time includes processing and delivery. Overnight and 2-Day delivery will ship the same business day on orders placed before 3 PM (EST). Overnight, 2-Day and 3-Day delivery are not eligible for P.O. boxes. Signature may be required for delivery on some orders. Orders can not be shipped to APO's, FPO's or US territory addresses. Currently, orders can only be shipped to U.S. addresses, including P.O. boxes within the 50 states. Thenorthface.com does not ship to APO’s, FPO’s or US Territory addresses.

Tax Policy
Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes and will be determined when your order is shipped.

Payment Policy
We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal and The North Face gift cards.

Return Policy
Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. Items purchased in a The North Face retail store must be returned in-store within 60 days of purchase. Items purchased online using PayPal must be returned online within 60 days of purchase. You must have an original receipt or packing slip to complete your return. Items must be unused and unwashed. Custom products are final and are not eligible for returns, exchanges, changes or alterations. Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
Disclaimer: You are about to enter a third party's website. The Website includes links to the websites of third party merchants. Mall Premier is not responsible for these sites, nor for any goods, information or services supplied through or in connection with them. Use of, purchases on, and any personal data you give to those sites will be subject to the merchant's own Terms and Conditions, which you should also read carefully. Please note that by making a purchase with this third party, you agree that we may be passed information relating to your purchase which you provide as part of your transaction, which we will hold and use in accordance with our Policy on Privacy and Data Protection. Content of any store advert or coupons displayed on this website (and its compliance with any applicable rule, law or regulation) is the sole responsibility of the store. For information on how we use your data and important limitations to our liability please see our Privacy Policy

Missing Transactions Inquiry

Membership Details  
* Last Name:  
* First Name:  
Transaction Details  
* Date of Purchase:  
* Store where purchase made:  
* Order Number:  
* Transaction Amount
(excluding taxes and shipping):
 
* Email Address:  
Comments:
(Please only detail
comments relating to
your transaction)
 
           Cancel
* Required field
  • Please allow 40 days for Club Premier transactions to appear on your statement before making a Missing Transaction claim

  • Claims for Club Premier transactions will not be awarded on purchases over 6 months old

  • We will respond to your inquiry within 2-4 weeks of receiving your email

Club Premier Toolbar FAQs

Do I have to sign up to use the Club Premier Toolbar?
Yes, you need to be a registered member of Club Premier to download and use the Club Premier Toolbar.

Does it cost me anything?
No, it is completely Free! That's the beauty of it, we actually pay you. You will earn on all qualifying purchases at the over 800 participating merchants in the program. You can also get added savings by using coupons listed for the retailers.

Do I have to shop through the Club Premier site?
If you have the Club Premier Toolbar installed, you can use it to make sure you are accessing on the deals instead of starting at Club Premier eStore. Look for the Club Premier Toolbar icon in the upper left corner when you visit your favorite retailers' websites. If you see the icon, open the toolbar and click the partner logo to activate tracking and make sure you are earning on qualifying purchases through the merchant.

What browsers are supported?
You can download the Club Premier Toolbar for the most popular browsers (Internet Explorer, Firefox, Chrome, Safari, Opera). See the install page for a complete list of the browsers/versions we support.

Do you support the Apple operating system?
Yes, the "Club Premier Toolbar" is browser specific so whether you run Firefox (or other browser) on a Mac or Windows machine you can download and install it. It will run the same in both.

How can I check my earnings?
Using the Club Premier Toolbar, you can check your earnings by simply expanding the toolbar. Your earnings-to-date are displayed on the lower right hand side. If you want to see your transaction history in greater detail, check out the My Account page of the site.

How do I add a store to my Favorites list?
Just click the "add this store to my favorites" button in the bar. This will add that merchant to your favorites list shown on the options page. It will also display on your favorites list on the eStore website.

How do I know when I am going to earn?
If you see the Club Premier Toolbar icon when you are on a merchant site, click on the icon to expand the full toolbar. You will see a message that says "Click here" to activate cash back. Once you click that button the Club Premier Toolbar will automatically redirect you through the Club Premier eStore servers and we will be able to track any earnings. The toolbar message will change to "You will now earn X% while you shop" and will be available to show you available coupons for that site as well!

How else can I save when I shop?
You can also use the available coupons for a particular merchant in addition to earning. At the top of the toolbar a pick list will display all coupons available for the particular merchant you are visiting. Select a coupon and Club Premier Toolbar will redirect you to the correct page on the merchant site for that offer, and confirm the offer details and your earnings for any purchases.

How many merchants will the bar work for?
The Club Premier Toolbar will work for all 800+ merchants in the Club Premier eStore program. For a full list of stores in the program, go to the Club Premier eStore website, and click the All Stores tab.

Why am I having trouble with Mall ClubPremier Toolbar and Safari?
We are now using a new Apple Developer License and continue to make improvements to our extension. If you have a Safari extension with a version lower than 1.9.0.0, you will be required to uninstall the old version. Go to Safari > Preferences > Extensions, select "Mall ClubPremier Toolbar" and click "Uninstall". You can then install the latest version from the download page.

Known issues:

Download and Install now! >>