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My Favorite Stores
When you add stores as "Favorites" they will appear in this list.

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Terms & Conditions
1. Use of the Site

1.1 This website (the "Site") is operated by Incentive Networks on behalf of Premier Loyalty & Marketing S.A.P.I de C.V. (PLM), who runs the Club Premier Program ("PLM"/"we"/"us"). By accessing or using the Site you agree to be bound by these terms and conditions as amended or updated by us from time to time.

1.2 These terms and conditions apply in addition to the Club Premier terms and conditions which are available here (together the "Terms of Use", include link to the terms & conditions site of Club Premier). In the event of any conflict, the Club Premier terms and conditions shall prevail.

1.3 These Terms of Use contain important legal obligations and you are advised to read them carefully before using the Site.

1.4 You are only permitted to use this Site for your own private and non-commercial use.

1.5 You must only use this Site in accordance with and subject to the Terms of Use and only for lawful and proper purposes. In particular you must not:

  • Post, transmit or disseminate any information on or via this Site which is or may be considered by us to be harmful, obscene, defamatory and/or illegal;
  • In any way interfere attempt to interfere with the operation or functionality of the Site or obtain or attempt to obtain any unauthorized access to the Site;
  • Use the Site in any way which causes or may cause the rights of any other to be infringed;
  • Make any unauthorized, false and/or fraudulent purchase through the Site;
  • Do anything that imposes or might impose an unreasonable or disproportionately high load on the Site.
2. Premier Points

2.1 When you purchase goods and/or services through a third party retailer advertised on this Site you will be entitled to earn Premier Points only if you access them via the Site and by providing your Club Premier membership number.

2.2 Premier Points collected by you are governed by the Club Premier terms and conditions which are available here (include the T&C site link).

2.3 Premier Points are only awarded on purchases made online with third party retailers featured on the Mall Premier Online Shopping site accessed through the Club Premier toolbar or the 'SHOP NOW' button, shown when you are logged into your account.

2.4 Premier Points will not be awarded on the purchase of gift vouchers or on taxes and/or delivery charges.

2.5 We reserve the right to cancel any Premier Points awarded to you in respect of a purchase which you subsequently cancel (i.e. if you didn't pay for or later returned the goods and/or services for which the Premier Points were awarded).

2.6 Any claim for missing Premier Points must be made to us in writing within 90 days of your purchase. All claims are resolved by us at our sole discretion.

2.7 No tier Premier Points will be earned for any purchases made via Mall Premier Online Shopping.

2.8 Corporate accounts may not earn Premier Points for shopping in the Mall Premier website.

2.9 Members will earn Premier Points on every unit of the merchant’s currency spent

2.10 In order to earn Premier Points the shopping transaction needs to be in the name of the Club Premier member.

3. This Site

3.1 We make no warranties or representations in respect of the content of the Site (including in relation to its availability and/or any virus or other harmful component) other than as required by law.

3.2 All information contained in and/or on the Site is made available to you for guidance only and your use of such information shall be entirely at your own risk.

3.3 We expressly exclude, to the fullest extent permitted by law, any liability for loss or damage, howsoever arising, suffered by you as a result of your use of the Site.

4. Third party websites

4.1 The Site contains references and/or links to the websites of third party retailers and/or advertisers. We have no control over and we are not responsible for the content of any third party websites, nor for the goods, services and/or information supplied through them, or for any charges you incur as a result of your dealings with any third party. Please check on every third party website the delivery policies, return policies, purchase policies and all the information related to your purchase on these sites.

4.2 Any dealings you enter into with a third party will be solely between you and that third party and in accordance with and subject to the terms and conditions and/or privacy policy of that third party. You should read and evaluate the content of these policies carefully.

4.3 In no event whatsoever shall PLM be liable, either directly or indirectly, for any loss or damage howsoever arising for personal injury, death, property, nor for pecuniary loss or damage arising out of your use of such goods, services or information offered by a third party.

5. Your information

5.1 We may from time to time collect information from you relating to your use of the Site. We use this information to provide and personalize the Site and other services you have requested.

5.2 We sometimes obtain additional information about you from other sources, including your demographic and lifestyle information from third parties.

5.3 You consent to us disclosing to third parties information that you have provided (or that we have obtained from you) about your account and/or shopping behavior. We will not provide this information to any third party which is not part of the affiliate merchants of the Mall Premier or Club Premier partner.

5.4 So that we may award you Premier Points, you also give us permission to track your purchases through the creation and use of cookies.

5.5 We may also process your information to the extent permitted by law.

5.6 For more information on your information and how we use it please refer to our Privacy Policy which is available here

6. Miscellaneous

6.1 The Terms of Use contain the entire agreement between you and us relating to your use of the Site and no other statement (whether written or oral) will be incorporated.

6.2 We reserve our right to update, amend or otherwise modify the Terms of Use at any time without notice to you and you will be deemed to have accepted and be bound by any such change by your continued use of the Site.

6.3 We reserve our right to withdraw, cancel or vary at any time without notice to you any service or benefit provided or offered to you as a Club Premier member and in no event will we be liable for any loss or damage, howsoever arising, suffered by you as a result of our withdrawal, cancellation of variation.

6.4 Under no circumstances may you provide a link to this Site from an external website unless you have our prior written consent to do so.

6.5 You agree to indemnify, defend and hold us harmless against any claim made by a third party in connection with or arising out of your use of the Site or your violating of the Terms of Use.

6.6 Any provision declared unlawful or unenforceable by a court with competent authority shall be struck out and shall not affect the remaining provisions of the Terms of Use which shall continue unaffected.

6.7 All intellectual property rights associated with the Site (including but not limited to the text, graphics, design, layout and overall 'look and feel' of the Site and any underlying software code) shall remain the property of PLM and/or our respective licensors. You may only download, print or copy the content of the Site solely for your private and non-commercial use. Any other use of the content of this Site is strictly prohibited. Nothing in these Terms of Use shall be deemed to give you a license or any other right to use the intellectual property rights owned and/or licensed by us.

6.8 No omission or delay by us in exercising any of our rights under these Terms of Use shall be treated as a waiver of that right and a waiver by us on one occasion shall not be deemed as constituting a waiver on any subsequent occasion.

6.9 No one other than you or us shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term contained in the Terms of Use.

6.10 Your use of the Site is governed by and interpreted in accordance with the laws of Mexico and you agree to submit to the non-exclusive jurisdiction of the Mexican courts.

6.11 Any failure by you to comply with these Terms of Use may result in the termination of your use of the Site, the cancellation of your Club Premier membership and/or the forfeiture of any accrued Premier Points without further reference to you.

6.12 If you have a question or dispute arising out of or in connection with the Terms of Use and/or the use of this Site please Contact Us (update for the Club Premier site).

6.13 PLM retains sole discretion to close any Club Premier account as per the Club Premier Terms and Conditions if we suspect dishonest or suspicious behavior.

 

 



Missing Transactions Inquiry

Membership Details  
* Last Name:  
* First Name:  
Transaction Details  
* Date of Purchase:  
* Store where purchase made:  
* Order Number:  
* Transaction Amount
(excluding taxes and shipping):
 
* Email Address:  
Comments:
(Please only detail
comments relating to
your transaction)
 
           Cancel
* Required field
  • Please allow 40 days for Club Premier transactions to appear on your statement before making a Missing Transaction claim

  • Claims for Club Premier transactions will not be awarded on purchases over 6 months old

  • We will respond to your inquiry within 2-4 weeks of receiving your email

Club Premier Toolbar FAQs

Do I have to sign up to use the Club Premier Toolbar?
Yes, you need to be a registered member of Club Premier to download and use the Club Premier Toolbar.

Does it cost me anything?
No, it is completely Free! That's the beauty of it, we actually pay you. You will earn on all qualifying purchases at the over 800 participating merchants in the program. You can also get added savings by using coupons listed for the retailers.

Do I have to shop through the Club Premier site?
If you have the Club Premier Toolbar installed, you can use it to make sure you are accessing on the deals instead of starting at Club Premier eStore. Look for the Club Premier Toolbar icon in the upper left corner when you visit your favorite retailers' websites. If you see the icon, open the toolbar and click the partner logo to activate tracking and make sure you are earning on qualifying purchases through the merchant.

What browsers are supported?
You can download the Club Premier Toolbar for the most popular browsers (Internet Explorer, Firefox, Chrome, Safari, Opera). See the install page for a complete list of the browsers/versions we support.

Do you support the Apple operating system?
Yes, the "Club Premier Toolbar" is browser specific so whether you run Firefox (or other browser) on a Mac or Windows machine you can download and install it. It will run the same in both.

How can I check my earnings?
Using the Club Premier Toolbar, you can check your earnings by simply expanding the toolbar. Your earnings-to-date are displayed on the lower right hand side. If you want to see your transaction history in greater detail, check out the My Account page of the site.

How do I add a store to my Favorites list?
Just click the "add this store to my favorites" button in the bar. This will add that merchant to your favorites list shown on the options page. It will also display on your favorites list on the eStore website.

How do I know when I am going to earn?
If you see the Club Premier Toolbar icon when you are on a merchant site, click on the icon to expand the full toolbar. You will see a message that says "Click here" to activate cash back. Once you click that button the Club Premier Toolbar will automatically redirect you through the Club Premier eStore servers and we will be able to track any earnings. The toolbar message will change to "You will now earn X% while you shop" and will be available to show you available coupons for that site as well!

How else can I save when I shop?
You can also use the available coupons for a particular merchant in addition to earning. At the top of the toolbar a pick list will display all coupons available for the particular merchant you are visiting. Select a coupon and Club Premier Toolbar will redirect you to the correct page on the merchant site for that offer, and confirm the offer details and your earnings for any purchases.

How many merchants will the bar work for?
The Club Premier Toolbar will work for all 800+ merchants in the Club Premier eStore program. For a full list of stores in the program, go to the Club Premier eStore website, and click the All Stores tab.

Why am I having trouble with Mall ClubPremier Toolbar and Safari?
We are now using a new Apple Developer License and continue to make improvements to our extension. If you have a Safari extension with a version lower than 1.9.0.0, you will be required to uninstall the old version. Go to Safari > Preferences > Extensions, select "Mall ClubPremier Toolbar" and click "Uninstall". You can then install the latest version from the download page.

Known issues:

Download and Install now! >>